Sunday, 15 September 2013

Prevent water leaks by insulating your pipework


Fall is just around the corner and cold weather can cause problems for your water supply. It's important to protect your water pipes before winter sets in.

To prevent pipes from freezing or bursting be sure that your pipes are well insulated.When water freezes inside a pipe it turns into ice. The ice needs more room than water, as it expands. As the ice expands, it increases pressure on the pipes and joints, often causing pipes to split or joints to pull apart. A water leak can cause serious damage to your property. Leak Detection Specialists can locate hidden water leaks quickly preventing any further damage and expense.

Get your property winter-ready

  • Identify the pipework both inside and outside of your home which may be at risk of freezing from sub-zero temperatures - eg outdoor taps, pipes linking up to internal water meters or in unheated draughty areas such as lofts and cellars
  • Locate your internal stop tap and make sure that it is working correctly by opening and closing it before the cold weather starts - most stop taps are located under the kitchen sink although you may have one in a garage, cellar or outhouse.
  • Keep your central heating on a low setting throughout cold spells. If you have a newer boiler there may already be a preset for frost available for you to select.
  • Have a list of useful numbers and websites close to hand in the event that anything goes wrong. If you have a leak call Leak Detection Specialists to find the leak Tel: 0844 809 4968

Use appropriate lagging to insulate your pipework. Lagging can be purchased from most DIY stores but simple household items such as towels can also be used to wrap up pipes and keep frost at bay. If you are wanting to lag outdoor pipes you need to make sure that the lagging you are using is waterproof or your pipes will not be adequately protected.

For more information visit our website

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Wednesday, 11 September 2013




Our customers depend on us to provide reliable, professional customer service. We do our best to meet and exceed their high standards. Here's what just some of  our customers say about our team.

Janette, HomeServe Operational Suppport Team
Please can you advise Russell the attending engineer of a compliment from Mrs Clifton. She is very pleased with how Russell put himself over in all ways. Appearance, how he explained what he was doing, professionalism – everything. Praise where its due.
(Date: 6.9.2013)

Polly Grahamn, Vitol Building Services Ltd, London
Francesco was full of praise for Simon and the work he did.
(Date: 3.9.2013)

Jill Jones, Broker Direct Plc, Bolton, Lancashire
Just to say.. they found the leak!.. and now it has been repaired.. which is great! I would also like to say how impressed we all were with Lee… very professional, very polite… We would definitely recommend your company/service/staff. What a refreshing change! Thanks once again for all your help!
(Date: 26.8.2013)

Martina Harley, Witney
Simon was amazing, thank you so much for finding my leak.
(Date: 13.8.2013)

Melanie Davies, Shadwell, West Yorkshire
Excellent service from the engineer Brett who came out twice and successfully detected our longstanding leak after had no success with various plumbers and heating engineers. We subsequently had another leak and it turned out that they were due to mice! Thanks Brett.
(Date: 07.08.2013)

Julie Gibson, Holme on Spalding Moor, Yorkshire
I would like to say the engineer who arrived at my house was very polite and informative. He explained everything to me and also took off his shoes to walk around the house.
(Date: 13.07.2013)

Mrs Grillo, Gerrards Cross, Buckinghamshire
Homeserve Team Janette regarding customer Mrs Grillo, Gerrards Cross, Bucks. Please pass on compliments to the attending engineer for the above property, Mrs Grillo paid compliment.
(Date: 30.07.2013)

Michelle Halifax, Surrey
I would just like to let you know how professional your engineer was today, I am not sure of his name. He was very polite, courteous and was very articulate in his work. A credit to you.
(Date: 15.07.2013)

Mr Cable, Bishop Storford
Mark worked very hard and professional, thank you.
(Date: 13.06.2013)

Steve Drinkwater, London
Many thanks for your report. Brett was great yesterday. He went above and beyond what I expected from him. He was both professional and very personable in his work. Please pass our regards and thanks for his work. It looks now that we have ticked off another source of the problems. Brett suggested a couple of potential next steps which we will now follow up. Again, thanks for your support and great service
(Date: 13.06.2013)

Mrs Aldridge, Norfolk
Very thorough lovely engineer who did a great job and couldn’t have been more helpful thank you very much.
(Date: 13.06.2013)

Julie Robinson, Bradford
A lovely engineer, very polite and exceptionally dedicated to his job. He found the problem that 9 other companies couldn't! Would defiantly recommend LDS.
(Date: 10.06.2013)

Mark Axon, Kent
I wanted to say thank you for excellent service we received from your service engineer yesterday. He explained what he was doing no why and located the leak that has 'evaded' plumbers, heating engineers and Homeserves best for some time. I would certainly recommend your company and your engineer. In the days of cowboy builders it was a real pleasure to meet a true professional.
(Date: 08.06.2013)

For more LDS customer testimonials please visit our website